Privacy Policy for Billed Out
Effective Date: March 17, 2025
At Billed Out ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our customer relationship management (CRM) platform and related services ("Services"). By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our Services, including:
1.1 Personal Data You Provide to Us
- Account Information: When you create an account or subscribe to our Services, we collect personal information such as your name, email address, company name, phone number, billing information, and other necessary contact details.
- Customer Data: As part of our CRM platform, you may enter personal information about your customers, leads, and prospects (e.g., name, email address, phone number, company information, etc.).
- Payment Information: If you purchase a subscription to our Services, we may collect payment details, such as credit card numbers and billing addresses, processed through third-party payment processors (we do not store payment card data).
1.2 Automatically Collected Information
- Usage Data: We collect information about your interactions with our platform, such as features used, access times, IP addresses, browser type, and pages visited within the platform.
- Cookies: We use cookies and similar technologies to enhance your experience with our Services, including remembering login credentials and preferences.
1.3 Third-Party Integrations
If you choose to integrate third-party tools (e.g., email marketing services, calendar apps, etc.) with our CRM, we may collect data from these third-party services to provide a seamless experience within our platform.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Improve Our Services: To operate, maintain, and improve the functionality of our CRM platform.
- Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
- Personalization: To personalize the features, content, and advertisements that you see within the platform.
- Communication: To send you important updates, marketing communications, and promotional offers related to our Services (with your consent, where required).
- Billing and Payment: To process transactions and manage your subscription to our Services.
- Analytics: To monitor usage patterns, improve our platform’s performance, and analyze trends.
- Compliance and Legal Requirements: To comply with legal obligations or resolve disputes.
3. How We Share Your Information
We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who help us operate and improve our Services, such as payment processors, hosting providers, and customer support platforms. These third parties are obligated to protect your data and use it only as necessary to provide the contracted services.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
- Aggregated Data: We may share aggregated, non-personally identifiable information for research, analytics, or marketing purposes.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your account is deleted or your subscription ends, we will retain your data for a period of time to comply with legal obligations or resolve any disputes.
5. Data Security
We use commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data we have about you.
- Deletion: You can request the deletion of your personal data, subject to certain exceptions.
- Restriction: You can request that we restrict the processing of your personal data.
- Data Portability: You may request to receive your personal data in a structured, commonly used format for transfer to another service provider.
- Withdraw Consent: If we process your data based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at bryson@graphiteartistries.com.
7. International Data Transfers
Our Services may involve the transfer of your personal data to countries outside of your jurisdiction, including to the United States. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your data to these jurisdictions, in accordance with this Privacy Policy.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by email or through a notice within the platform. The "Effective Date" at the top of this policy indicates when the most recent updates were made.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Billed Out
Email: bryson@graphiteartistries.com
Phone: +1-360-825-3730
Address: 1222 Railroad St., Enumclaw, WA 98022